Complete customer satisfaction is our goal.

Classic Homes is committed to customer satisfaction with every new home we build. We will go the extra mile for you, our valued customer, ensuring that all facets of your new-home experience meet our standards and your expectations. Each home is covered by our 10-year Structural Warranty. Additionally, during your first year, Classic Homes’ service representatives will be performing periodic walk-thrus with you to ensure everything in your home is functioning at its best. Call our Customer Service center to obtain more information about our New Home Warranty package: 301-251-2001

Classic Homes' 100% Customer Satisfaction program represents the rigorous standards of service toward our homebuyers practiced throughout the company. We have achieved extraordinary homeowner loyalty with satisfaction index scores among the highest among custom builders, while outstanding warranty claims remain low. We believe in putting forth the best of our ability to resolve homeowner concerns as quickly and effectively as possible.

Homeowner of five years, Kathy Christiansen, replied when asked by a prospective buyer about Classic Homes warranty program, “I wouldn’t know because I’ve never had the need to call them about a problem!”

The quality of our work is a very important component of our customer service program. Classic Homes has adopted a "100% Customer Satisfaction” pledge, which offers homebuyers 10 point quality construction checkpoints at every step.